Terms of delivery

In principle, your order has the highest priority for us. That is, we will do everything possible to ship your order within the shortest possible time. The exact delivery times depend on the selected product. However, in the case of order-based production of locking cylinders and locking systems, the specified production times must be planned for.

We ship orders at home and abroad with Deutsche Post AG (DHL) including goods insurance. In exceptional cases or for deliveries ex works, however, it may be other transport services depending on the manufacturer.

The shipping costs are displayed without login in the system incl. german VAT. The exact shipping costs for your desired products can be found in the filled shopping cart after logging into the system. This calculates for you, the shipping costs incurred for you.

Shipping of care sprays abroad

Please note that care sprays can only be shipped abroad to the following countries: Austria, Belgium, Denmark, Hungary, Netherlands, Norway, Sweden, Switzerland, Slovenia, Slovakia, Poland. The reason for this is the requirements for shipping hazardous goods in limited quantities (LQ).

Shipping fee:

*** Please note that for deliveries to countries that are not members of the EU, no VAT is charged. For this, the import VAT must be paid in the recipient country. In addition, there may be additional costs in the form of customs duties or import taxes, which are to be borne by you.

Self-collection / cash payment

We will call if the desired goods are in stock. There are no shipping charges!

Pre-payment

As soon as we receive your payment and the ordered goods are available or manufactured, we will ship them.

PayPal / instant transfer / credit card

The ordered goods will be shipped as soon as the goods are available or manufactured.

Delivery on account

If you choose this payment method in your order, we will send you the ordered goods to the specified delivery address. You will receive the invoice preferably by e-mail. The invoice amount you then please pay within 10 days conveniently by bank transfer. Please indicate the invoice number, order number and the orderer's name in the transfer, Order number and the orderer name, which is also printed on your invoice, so that we can assign your payment properly.
Please note that the invoice purchase is only activated for certain customer groups. Here you can find the conditions for invoice purchase.